Frequently Asked Questions

Find quick answers to common questions about warranties, shipping, wholesale opportunities, and technical support. Can't find what you're looking for? Our expert team is here to help—contact us through phone, email, or our support forms.

What is your return policy?

For defective items, we provide a hassle-free 90-day warranty with free replacement. Contact our support team with photos of the defect for immediate assistance.

Do you ship internationally?

Currently, we only ship within the continental United States. We're working to expand our shipping services to more locations.

Are your tools covered by warranty?

Yes, all our tools come with the manufacturer's warranty, plus our own satisfaction guarantee. Warranty periods vary by product and manufacturer.

How do I know if a tool is compatible with my vehicle?

Each product listing includes vehicle compatibility information. You can also contact our support team for specific compatibility questions.

What should I do if I receive a damaged item?

Please take photos of the damaged item and packaging, then contact us within 48 hours of delivery. We'll arrange a replacement or refund immediately.

Do you offer bulk discounts for professional shops?

Yes, we offer special pricing for bulk orders and professional automotive shops. Contact our business sales team for custom quotes.

Can I modify or cancel my order after it's placed?

Orders can be modified or canceled within 2 hours of placement. Contact our customer service team at support@shopautotools.com immediately for assistance.

How can I become a wholesale customer?

To become a wholesale customer, please email us at support@shopautotools.com and provide your business license and tax ID. Our team will review and respond within 2 business days.

What are the minimum order requirements for wholesale?

Wholesale orders require a minimum purchase of $1,000 per order. Regular wholesale customers must maintain quarterly purchases to keep their wholesale account active.